How to log in to Bloom Growth
Accepting the invitation
Important
To join Bloom Growth, please note that an admin in your organization must send you an email invitation. This invitation may appear in your inbox, spam, or junk folders. Upon receiving the invitation, click the link provided and review the information, including your first name, last name, and email address.
You will also need to create a password that includes at least 8 characters, both upper and lower cases, numbers, and a symbol. After entering the required details, please submit the information and accept the terms and conditions
Troubleshooting Tips
There could be a few different reasons that a user cannot log in to Bloom Growth.
Warning
It is important to not alter the email that is prefilled in the email invite.
The invite was never sent
Check with an admin on the account, maybe the invite never got sent. Here are the steps an admin would take to check if an invite went out or not:
- Click the drop-down menu by your name/icon at the top right of the workspace.
- Click Manage Organization.
- Click Members
- Click the Envelope located on the left side of the member's name. It will reflect the last time the invitation was sent out.
- The email invite will be sent from support@bloomgrowth.com
- Please be sure no active email filters are restricting the above address/domain.
User Invite Status
- If a user has a checkmark on the left side of their name in the Manage Organization/Members section, they are fully registered and will count towards the invoice.
- Users with an envelope on the left side of their name in the Manage Organization/Members section will not count towards the invoice. There are 4 envelope statuses:
- Blue envelope - User has been sent an invite but has not accepted.
- Gold envelope - User has not been sent an invite but an email is associated with the profile.
- White envelope - User is currently a placeholder and no email is associated with the profile.
- Red envelope - Invalid email address.
- Click the envelope to populate a box where an email address can be verified or entered and invites can be sent or resent or use the Send Invites button at the top right of the user list to send mass invites.
- Be sure the Resend Invite: checkbox is checked.
- If the user is still not receiving the email invite, use the link, "Email not being sent? Try Alternate method" which is on the right-hand side of the popup after clicking the envelope:
An active email/profile was deleted
Maybe an email was already registered and the 'active' profile was deleted. An email can only be registered once with Bloom Growth and any new profile would not be able to be registered. Please see the steps below for how an admin can restore a deleted user profile:
- Click the drop-down menu by your name/icon at the top right of the workspace.
- Click Manage Organization.
- Click the Advanced Tab.
- Click Deleted Users under Archives.
- Click Undelete to the right of the user's name.
- The restored account will utilize the same password that was set prior. Please use this link to reset the password if necessary.
- Reassign any items to the older profile that has been restored, as well as adjust which Weekly Meetings the restored account has access to, and edit the Org Chart as needed.
The email is being used already on another account
- Click your name on the drop-down menu located at the top right of the workspace.
- Select "Change Organization" from the drop-down menu.
- Click on the name of the organization you wish to access.
Lastly, if you are still unable to log in, please contact support: at help@bloomgrowth.com.