Login Troubleshooting Tips


There could be a few different reasons that a user cannot log in to Traction® Tools.

Warning

It is important to not alter the email that is prefilled in the email invite.

Invite was never sent

Check with an admin on the account, maybe the invite never got sent. Here are the steps an admin would take to check if an invite went out or not:

  1. Click the drop-down menu by your name/icon at the top right of the workspace.
  2. Click Manage Organization.

The email invite will be sent from support@mail.traction.tools
Please be sure there are no active email filters restricting the above address/domain.

User Invite Status

  • If a user has a checkmark next to their name, they are fully registered and will count towards the invoice.
  • Users with an envelope next to their name will not count towards the invoice. There are 4 envelope statuses:
    • Blue envelope - User has been sent an invite but has not accepted.
    • Gold envelope - User has not been sent an invite but an email is associated with the profile.
    • White envelope - User is currently a placeholder and no email is associated with the profile.
    • Red envelope - Invalid email address.
      • Click the envelope to populate a box where an email address can be verified or entered and invites can be sent or resent or use the Send Invites button at the top right of the user list to send mass invites.
      • Be sure the Resend Invite: checkbox is checked.
      • If the user is still not receiving the email invite, use the following link, which is on the right-hand side of the popup after clicking the envelope: Email not being sent? Try Alternate method.

An active email/profile was deleted

Maybe an email was already registered and the 'active' profile was deleted. An email can only be registered once with Traction Tools and any new profile would not be able to be registered. Please see the steps below for how an admin can restore a deleted user profile:

  1. Click the drop-down menu by your name/icon at the top right of the workspace.
  2. Click Manage Organization.
  3. Click the Advanced Tab.
  4. Click Deleted Users under Archives.
  5. Click Undelete to the right of the user's name.
  6. The restored account will utilize the same password that was set prior. Please use this link to reset the password if necessary.
  7. Reassign any items to the older profile which has been restored, as well as adjusting which Level 10 Meetings™ the restored account has access to and editing the Accountability Chart as needed.

The email is being used already on another account

Perhaps the email is already being used with another account. Follow these steps to link an email to multiple accounts:

When you click on a new email invite and the registration website appears, use the link at the bottom of the web page that states 'Already have a Traction® Tools account? Click here.' Use your current email and password that you use for your other account(s).

To move between accounts:

  1. Click the drop-down menu at the top right of the workspace by your name/icon.
  2. Click Change Organization.
  3. Click on the organization you wish to see.

Lastly, if a user still cannot log in, please contact support: help@mytractiontools.com 

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